Privacy Policy

Last updated: March 24, 2026

## 1. Introduction SOL Carry Signals ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our signal subscription service. By using our Service, you consent to the practices described in this Policy. ## 2. Information We Collect ### 2.1 Information You Provide - **Account information:** Email address and name provided during subscription sign-up - **Payment information:** Processed and stored by Stripe. We receive only a tokenised payment reference — we never store full card numbers - **Communications:** Messages sent to our support team ### 2.2 Information Collected Automatically - **Usage data:** Pages visited, features used, signal interactions, session duration - **Device data:** IP address, browser type, operating system, timezone - **Cookies and analytics:** Session cookies for authentication; analytics via privacy-respecting tooling (no Google Analytics) ### 2.3 Blockchain Data We monitor public on-chain data (Solana blockchain) to generate signals. This data is public and not linked to your account. ## 3. How We Use Your Information We use your information to: - Provide, maintain, and improve the Service - Deliver signal alerts via email and Telegram - Process payments through Stripe - Send transactional emails (receipts, billing notices) - Respond to support requests - Detect and prevent fraud or abuse - Comply with legal obligations We do **not** sell, rent, or broker your personal information to third parties. ## 4. Legal Basis for Processing (GDPR) If you are in the EEA/UK, we process your data under the following lawful bases: - **Contract performance:** Processing necessary to deliver the subscription Service - **Legitimate interests:** Service security, fraud prevention, and product improvement - **Legal obligation:** Compliance with applicable laws - **Consent:** Marketing communications (opt-in only) ## 5. Data Sharing We share data only with: | Recipient | Purpose | Data Shared | |-----------|---------|-------------| | Stripe | Payment processing | Email, billing info | | Email provider | Signal delivery | Email address | | Telegram API | Alert delivery | Telegram user ID (if opted in) | | Hosting provider | Site infrastructure | Server logs | All third parties are bound by data processing agreements and are prohibited from using your data for their own purposes. ## 6. Data Retention - Account data: retained for the duration of your subscription plus 7 years (legal/tax obligations) - Payment records: retained as required by financial regulations - Usage logs: retained for 90 days then deleted - Support communications: retained for 3 years ## 7. Your Rights Depending on your jurisdiction, you may have the right to: - **Access** the personal data we hold about you - **Rectification** of inaccurate data - **Erasure** ("right to be forgotten") - **Portability** of your data - **Object** to or **restrict** processing - **Withdraw consent** at any time To exercise these rights, contact us at [privacy@sol-carry-signals.com](mailto:privacy@sol-carry-signals.com). We will respond within 30 days. ## 8. Security We implement industry-standard security measures: - HTTPS (TLS 1.2+) for all data in transit - Encrypted storage for sensitive data at rest - Access controls and least-privilege principles - Regular security reviews No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to industry best practices. ## 9. Cookies We use minimal cookies: - **Essential cookies:** Required for authentication and session management - **No advertising or tracking cookies** You can disable cookies in your browser settings, but some features may not function correctly. ## 10. International Transfers If you are outside the jurisdiction where our servers are located, your data may be transferred internationally. Such transfers are protected by standard contractual clauses or equivalent mechanisms. ## 11. Children Our Service is not directed to persons under 18 years of age. We do not knowingly collect personal data from minors. ## 12. Changes to This Policy We may update this Privacy Policy periodically. Material changes will be notified by email or prominent notice on the site. The "Last updated" date at the top of this page reflects the most recent revision. ## 13. Contact Privacy enquiries: [privacy@sol-carry-signals.com](mailto:privacy@sol-carry-signals.com)